“The beauty is that we didn’t need to make wholesale changes mto the existing claims system or even the file downloads because we already had them. We could automate the entire system in little time with minimal disruption.”
Steve Ropp,
Vice President of Operations Services, Kansas City Life Insurance
Founded in 1895, this well established mid-sized insurance company knows that the best way to differentiate yourself is to provide superior customer service. For this, they rely on efficient claims processing and faster response times to customer requests. Using enterprise content management (ECM) technology, Kansas City Life embarked on a strategy to automate internal processes to increase customer service and empower agents to develop new business
When you download this case study you will learn how they:
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1 Decreased the length of time to process claims
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2 Increased the security of the information
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3 Decreases length of time required to license insurance agents to sell Kansas City Life products
Simply fill out the form to get your copy of the case study: Midwestern Insurer Finds Cost Savings, Improves Productivity