The Problem: Slow Setup and Inefficiencies

One of the major problems AG Processing identified was the slow setup of user access. Users would often send their setup information right before or even on the day they started, leading to delays and a frustrating onboarding experience. This prompted the need for a more proactive approach to streamline access setup and improve the experience for both users and administrators.

Introducing the Solution: Role-Based Templates and WorkView

AG Processing embarked on a solution development journey in partnership with Databank, leveraging Work View to address their access management challenges. A role-based template was introduced to provide a standardized starting point for different roles within the organization. This template offered a clear structure for granting access to various applications, such as Oracle, OnBase, and more.

Streamlined Workflow and Efficient Approval Process

With the new solution, AG Processing introduced a streamlined workflow that allowed different components of access setup to occur simultaneously. Instead of a sequential process, where approvals were required before setup, each access point could now proceed independently, expediting the overall setup process.

Real-Time Tracking and Auditing

One of the key advantages of the new system is the ability to track actions in real-time. The system maintains a detailed history of who approved what, when setups were completed, and what access rights were granted. This not only helps ensure accountability but also streamlines audit processes, both internally and externally.

Enhanced User Experience and Future Prospects

The new system not only benefits the administrative side of access management but also greatly improves the user experience. Users now have a clear overview of their access rights and can even expand or modify their access as needed, within the defined role-based template.

AG Processing also plans to extend the system to manage vendor access, ensuring a holistic approach to access management across all user types.