National food and beverage distributor resumes OnBase service requests with DataBank's Managed Services

Overview

A major U.S. distributor of premium food and beverages serves 15 states and 62 Texas counties. They're a mission-focused organization upholding their legacy in delivering top-quality products and service from brands like Kraft Heinz, Tyson, and Anheuser-Busch.

Challenges

The distributor had only one Systems Administrator familiar with their OnBase system. Once that admin left the company, they needed resources with the expertise required to manage and monitor it. Not only did they lose knowledge, but they didn't have the documentation to maintain it.

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Their OnBase Admin resigned, leaving them with undocumented knowledge of their systems and processes.

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The client opted not to hire a full time replacement, but instead desired resources to keep the OnBase system stable and in service.

Results

Over the last 24 months, with two resources dedicated to the food and beverage distributor's OnBase system, we've helped to stabilize their environments and improve services levels. The DataBank duo brought their expertise to solve a licensing storage issue, pulling application licenses into a singular location, saving the branches thousands of dollars.

Improved service levels by quickly evaluating and responding to requests like setting up users and troubleshooting

Stabilized environments to decrease downtime

Saved branches thousands of dollars by centralizing user licensing information

Vision

The client has provided quality products and service
for nearly a century, and it's business success is
dependent on their level of customer satisfaction. To
continue that pledge of excellence, even in disruptive
times, it must deliver at exceptional speed and
operational efficiency. DataBank will continue to
partner with and support the distributor to help them
maintain and grow their systems, like OnBase, so
they can sustain their position as a top food and
beverage distributor.

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National food and beverage distributor resumes OnBase service requests with DataBank's Managed Services

Overview

Challenges

Results

Vision

Learn more about how Managed Services can help your organization