Innovation Day

Ryan MacDonald, EDM Program Director | Maricopa County Clerk of the Superior Court

With the onset of the COVID-19 pandemic, the Maricopa County Clerk of the Superior Court’s Office set out to limit in-person contact as much as possible and developed an online solution for the acceptance and processing of applications for deferral or waiver of court fees. 

The new solution uses a suite of software tools already available for use with the Clerk’s Electronic Document Management System including automated workflow, electronic forms, and an integrated cloud-based file sharing service to create the online application and approval process for deferrals and waivers. The solution was completed in under one year, resulting in a user-friendly form that helps ensure applications for deferral or waiver are submitted properly and processed in a secure, consistent, and timely manner. 

Nick Gribnau, Product Manager | Oklahoma Department of Human Services

Oklahoma Human Services took advantage of converting to a mobile workforce amid COVID 19 protocols to reduce their physical footprint as well as truly digitize their forest of paper. In this knee jerk decision turned full fledge culture shift. We will discuss where we were 3 years ago to how far we’ve come and how much more we have to do.

Jen Van Haute, Assistant Vice President, Account Services | Central States Health & Life Co. of Omaha

Like many organizations, pre-2020, Central States Health & Life Co. of Omaha envisioned a more gradual shift to automation and digital processes - until necessity forced the organization to rethink how they were using core technologies like OnBase to enable remote work. Hear from Assistant Vice President, Account Services Jennifer Van Haute about how CSO transformed the incoming mail process with Workflow and why in this case, it paid off to “go big or go home”. 

Phil Behrens, Senior Records & Information Manager | Allianz Life Insurance

The rapid increase of laws and regulations around how companies handle records, data, and personal information requires a flexible and innovative approach to records management and information governance. 

This session will explore how Allianz Life selected and successfully leveraged OnBase as its primary document management system to deploy a comprehensive records & information management program across the organization. We will cover the challenges, successes, and plans for future growth around OnBase’s information governance capabilities.